How to locate your order information
When you order from us, you'll see your order information in two places.
1. Confirmation upon checkout
You'll see your order confirmed at the very last screen of the checkout process.
This page is your personalized order page and we will use it to keep you updated on your order's status and update it with your tracking information once it becomes available.
Save or bookmark this page for your convenience. If you don't save it - no worries! We'll email you a link in your confirmation email.
2. Email confirmation
After checking out, we email you immediately from: firstname.lastname@example.org.
Please be sure to check your email for your order confirmation.
- Your order information
- What to expect next
- A link to your personalized order page (and tracking information once your order has shipped)
Help me locate my order information
I don't see my order confirmation in my email inbox
✔️ If you're having difficulty locating your order confirmation email in your inbox, please check spam, trash and promotions folders to see if your confirmation email was mistakenly mislabeled.
Note: Emails are sent from email@example.com
I checked spam and trash folders and still don't see my order confirmation
✔️ Did you use Shop Pay or PayPal to complete your payment?
You may have a different email address associated with those payment providers.
Please check to see if you have an alternative email address that may have been associated with your order, provided by those institutions. Then check that alternative email address (inbox, spam, trash or promotions folders) for your order confirmation.
✔️ Do you have an another email address?
Please check to see if you have an alternative email address that may have been used to place your order. Then check that alternative email address (inbox, spam, trash or promotions folders) for your order confirmation.
Try looking up your order
✔️ You can lookup your order information
We can help you lookup your order on our website that way you can see your order summary and the order status. Click here to lookup your order
Need more help?
Do we have an incorrect email address or want us to change the one we have on file?
✔️ We'll be glad to update/change your email address to ensure your receive communications about your order. Just let us know!
Having trouble receiving our emails?
✔️ We'll be glad to communicate your order's confirmation information through text if email is causing an issue.
Was your order confirmation email deleted or need another copy?
✔️ No problem! Reach out - we can help.